|What Patriot Flyers Customers Are Saying:|
|"Patriot Flyers is great!!!"||* If you're looking for distribution services, please use the form on the inquiry page.|
We've decided to share just a small sampling of the inner workings of some of the stuff we do and communications. This is a random sampling and does not necessarily reflect any "typical" day.
"Hi Mike, Mike, Mike, Mike.... I just wanted to say thank
you. Your people are distributing the flyers and I'm already
getting calls before they're finished. I know they're not finished
because they just started a couple of hours ago. Okay, that's it;
just wanted to say thanks a bunch."
Client: "I'm not too happy with your service."
PF: "Oh, why is that?"
Client: "Because I'm not getting enough calls."
PF: "Well, you know we can't guarantee the number of calls you recieve; no flyer service can do that. So how many calls did you receive?"
Client: "I've gotten about 15 so far."
PF: "15! We just started yesterday and will finish the 2nd 1000 today. 15 is actually pretty good. So what about the house? Anyone interested in buying it from the flyer?"
Client: "Uh, yes. I have a few people interested and one will most likely buy it but you never know."
Client: "I'd like to get a refund please."
PF: "Oh, why is that?"
Client: "Because some of my flyers are being distributed to homes in Minnesota."
PF: "Excuse me; what did you say?"
Client: "My Phoenix flyers are in Minnesota."
PF: "Really? How did that happen? Who is doing that?"
Client: "Well, you guys are and I demand a refund."
PF: "Mr. X, you and your business is in Phoenix which is where we're delivering; we're not in Minnesota; we have no reason to be there and no reason to be delivering your flyers there. Does that make sense?"
Client: "I want my flyers and my money or I'm going to do whatever it takes to drive you guys out of business."
Client: "We want to target the American Idol market. We want you to...."
PF: "There's some risk involved in that; you'd have to carry the risk."
Client: "It needs to be done; take care of it."
Outcome: Although not 100% successful, completed as thoroughly as possible under extremely unlikely circumstances.
Client: "The Highlands Ranch flyers worked great. Let's do another round."
PF: "Well, since your last round, we have competitors who are waiting to target the area."
Client: "Well, I was here first and you guys did this for me first so can we stay on track with that?"
PF: "We will talk it over with the other client to make sure there's no conflict and let you know. I believe they stated that Highlands Ranch is just one of the areas they're interested in."
Outcome: First client got his wish; second client got their wish as well in the adjacent neighborhood.
Client: "How are you f**** doing?"
PF: "We're doing fine sir how are you?"
Client: "I'll feel much better when my f**** flyers get passed out. I'm feeling like s**** right now."
PF: "Well, what do you got? How can we help?"
Client: "Just tell me what you f**** do."
PF: "Well, we...."
Client: "Let's f**** do it."
PF: "Alrighty then."
"You guys have got to help me. I have to get my dog back or
else I don't know what I will do. I've looked everywhere and put
up flyers but nothing. I'm thinking that I need you guys to take
care of this for me.
PF: "Ok mam, we'll give it a shot but we cannot guarantee anything."
Client: "Yes I know that.... How soon can you start?"
etc., etc., etc.
Outcome: Some of flyers distributed at nearby campus caught the eye of some students who informed the student holding the dog that the owner was looking for it. The student was paid the reward.
Client: "We are a non-profit and we try to do everything within budget, etc. We really hope you can help us with our event this coming weekend.
PF: "Yes we can do that in the area you're interested in but payment confirmation is industry standard."
Client: "Well, we're not like the others, we can and we will pay; we just want to make sure that the flyers are delivered.
PF: "We're still waiting on the payment; can someone call to let us know when that'll be coming in. It's been over a month now...."
Client: "Mike, you're right. I took your suggestion and went out and delivered 200 of my own flyers and I was shocked. My feet are sore and it took me quite a bit longer than I expected. How do you guys do it?"
PF: "I'm glad you did that. You can now see that our rates are set correctly if not below what they should be."
Outcome: Project completed for client
Belligerent/ Obnoxious: (sorry for putting this one here)
Client: "Where's my refund? You said you will refund me."
PF: "Yes we did and we have. Please note that since we completed half of the project that it won't be a full refund just like what we talked about."
Client: "I don't care. I want a full refund and I also want you to pay for everything else involved as well or I will report you to xxx, yyy, and zzz. I will also destroy your name. You understand me?"
PF: "I'm sorry you feel that way. We did our best but our worker is hospitalized. We didn't see that coming. We also informed you that we may not be able to complete the whole thing and you asked us to do what we can so...."
Client: "I will take action against you in two days...."
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